Question 1

Why are some parts of the website not translated into English?

Accepted Answer

At the moment, some of the apps we use on our website are not fully compatible with English translations. These include the Booking App which consists of the Calendar (displayed on the Schedule page), Fill out details (displayed during the Booking progress), and My Bookings (a function in Member Account). We apologize for any inconvenience this may cause and assure you that we are working to update these parts of the website as soon as possible.

Question 2

How to register online for sessions?

Accepted Answer

Before registering online for a class, please make sure of the following:
You have a paid membership account or a subscription that includes access to the classes.
Your Paid Package has been activated.
To register for a class online, follow these steps:
Log in to your account on the website pdpole.studio 
Visit the Schedule page and select the class you want to register for.
Check the session information in the Service Details section.
Your Purchased Package information will be displayed in the Payment Details section. If you have multiple packages, please select the one you want to use to pay for the registered session. Once you have selected your package, click on the Book now button to confirm your registration.
You will receive a confirmation email after your registration is complete.
For more guidance, please refer to the video tutorial below:

Question 3

What should I do if I was late to book a session online?

Accepted Answer

If you were unable to book a session online because the online registration had closed, please contact PD Premium Studio directly. We may be able to assist you in registering for the session if spots are still available. Please note that availability is not guaranteed, so we recommend booking your sessions in advance whenever possible to ensure you can attend the classes you want.

Question 4

What does "Registration closed" mean?

Accepted Answer

Registration closed means that online booking for a particular class or session has ended. Typically, online booking is closed 2 hours before the class starts, and after that time, members will not be able to book online for that class.

Question 5

Can I cancel a session I have booked and change it to another date?

Accepted Answer

Yes, it is possible to cancel a session you have booked and reschedule it for another date. To do so, please log in to your account and follow these steps:
Select "My Bookings" from your account dashboard.
Find the service or session you want to cancel and select it.
On the details page, you should see options to Reschedule (Lên lịch lại) or Cancel (Hủy) the session. Select the appropriate option.
If you choose to cancel, the session will be refunded to your account. You will not lose any membership benefits. You can check the refund information in both "My Bookings" and "My Subscriptions" sections of your account.
If you have any issues or questions about canceling and rescheduling your booked session, please contact us directly for assistance.

Question 6

How can I follow the session I have booked?

Accepted Answer

To follow the session you have booked, please follow these steps:
Log into your account at pdpole.studio.
Go to the My Bookings section of your account.
In this section, you will see all of the services and sessions you have booked. Look for the session you would like to follow and click on it to view the details.
If you have any issues or questions about accessing your booked session, please don't hesitate to contact us directly for support.

Question 7

How can I stop receiving email notifications every time I book a new session?

Accepted Answer

If you wish to stop receiving email notifications for new session bookings, you can unsubscribe from these notifications by clicking on the "Unsubscribe" button at the bottom of the email notification you received. This will cancel your notification subscription and you will no longer receive email notifications for new session bookings.

Question 8

I am unable to update my personal information, such as my phone number and name, in my account. What should I do?

Accepted Answer

If you encounter an error while attempting to update your personal information, we recommend trying the following steps:
• Refresh the page on which you are attempting to update your information.
• Log out of your account, then sign in again and try once more.
If these steps do not resolve the issue and you are still unable to update your personal information, please contact us directly for assistance. Our team will be happy to help you resolve the issue so that you can update your information as needed.

Question 9

I paid for a subscription via bank transfer, but I have not yet received a confirmation. What should I do?

Accepted Answer

If you have made a payment for a subscription via bank transfer and have not yet received a confirmation, please note that it may take up to 24 hours for us to process your payment and send the confirmation.
However, if you require faster support and confirmation, please contact us directly after making your payment. Our team will be happy to assist you and provide a confirmation as soon as possible.

Frequently asked questions